ServiceNow have announced they have just purchased an AI company that specialises amongst many things in building BOTS! Parlo currently boast some big players on their client list such as SalesForce and New Balance, offering Bots to help automate Service Desk interactions through to HR requests. I look forward to see how ServiceNow decide to …
Continue reading ServiceNow acquires ParloServiceNow have just announced the recent acquisition VendorHawk – a company that carries the claim it is the leader in SaaS Subscription Management. VendorHawk’s offering allows companies to see a complete set of their licenses and software ownership all in one view to give decision more data to create cost plans while monitoring usage and …
Continue reading ServiceNow acquires VendorHawkI like to keep up to date with the latest ServiceNow releases and as we get ready to upgrade from Istanbul to Jakarta it got me thinking… What version of ServiceNow is next after Jakarta and Kingston? The best way to find this out is by checking the official ServiceNow release page or even this …
Continue reading What version of ServiceNow is next after Jakarta & Kingston?This is a guest post with all content and code developed by Jose Valente. Reference fields have a reference icon which allows you to have a preview of the record, which is seen through a popup. This can be very useful, allowing you to view some info of the related record without leaving the actual …
Continue reading Guest Post: Displaying a list of records on a GlidePopUp – ServiceNowThe Problem: I came across a problem this week whereby emails being sent from a supplier and processed by our ServiceNow instance were updating the wrong tickets. After some information gathering it became apparent that the supplier also used ServiceNow! The problem arose because our instance was processing the inbound email and matching the watermark (generated on …
Continue reading Problem – Emails sent from one ServiceNow instance to another (watermark duplicate)** Update 21/09/17 ** Please see the latest version of this post with the latest ServiceNow version name. As you know ServiceNow releases tend to follow place names as a naming convention. We are currently running Helsinki (shortly upgrading to Istanbul) but you may be wondering what the next release will be called? The ServiceNow release …
Continue reading What versions of ServiceNow will follow Helsinki and Istanbul?ServiceNow have announced they have purchased a company called Dxcontinuum! Dxcontinuum specialise in machine learning technology and are based in Silicon Valley. We suspect ServiceNow may look to implement this technology to help route tickets more efficiently based on keyword, phrases, language and even escalations based on previous tickets- exciting stuff to look forward to. …
Continue reading ServiceNow purchases DxcontinuumServiceNow has a little documented feature that allows users to quickly access parts of the system directly from the application navigator simply by typing a table name into the application navigator, appended with one of the short codes below and hitting enter! For example to quickly load up a new form on the incident table …
Continue reading Quick jump to a form, list of records of configuration of a table with the application navigatorA recent project I am working on requires the retrieval of comment journal fields from a ticket for use on an external portal. This can be achieved using a direct table level call using the ServiceNow API. I crafted the GET message to look like this: 1https://instancename.service-now.com/api/now/table/sys_journal_field?sysparm_query=element=comments^element_id=SYS_ID_here As you can see the table being called …
Continue reading Retrieving “comments” journals from a ticket using the ServiceNow APIUse the following on the scheduled report form in the script option (select condition checkbox): new Date().getDay() == 3 && new Date().getDate() <=7;
Continue reading Schedule a report on the first Wednesday of each month in ServiceNow