ServiceNow have announced they have just purchased an AI company that specialises amongst many things in building BOTS! Parlo currently boast some big players on their client list such as SalesForce and New Balance, offering Bots to help automate Service Desk interactions through to HR requests. I look forward to see how ServiceNow decide to …

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ServiceNow have just announced the recent acquisition VendorHawk – a company that carries the claim it is the leader in SaaS Subscription Management. VendorHawk’s offering allows companies to see a complete set of their licenses and software ownership all in one view to give decision more data to create cost plans while monitoring usage and …

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ServiceNow have announced they have purchased a company called Dxcontinuum! Dxcontinuum specialise in machine learning technology and are based in Silicon Valley. We suspect ServiceNow may look to implement this technology to help route tickets more efficiently based on keyword, phrases, language and even escalations based on previous tickets- exciting stuff to look forward to. …

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A recent project I am working on requires the retrieval of comment journal fields from a ticket for use on an external portal. This can be achieved using a direct table level call using the ServiceNow API. I crafted the GET message to look like this: 1https://instancename.service-now.com/api/now/table/sys_journal_field?sysparm_query=element=comments^element_id=SYS_ID_here As you can see the table being called …

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