The Problem: I came across a problem this week whereby emails being sent from a supplier and processed by our ServiceNow instance were updating the wrong tickets. After some information gathering it became apparent that the supplier also used ServiceNow! The problem arose because our instance was processing the inbound email and matching the watermark (generated on …
Continue reading Problem – Emails sent from one ServiceNow instance to another (watermark duplicate)Admin tasks
ServiceNow has a little documented feature that allows users to quickly access parts of the system directly from the application navigator simply by typing a table name into the application navigator, appended with one of the short codes below and hitting enter! For example to quickly load up a new form on the incident table …
Continue reading Quick jump to a form, list of records of configuration of a table with the application navigatorThe project: I have been working on a project that requires me to use some fields that are not available to me on my current table- but they do exist on another table! Both the new table I am working on and the table where the fields exist extend the “task” table so it makes …
Continue reading Promoting a field to a new parent table in ServiceNowA recent requirement has come in that requires me to have a very recent version of our instance to develop from. Based on this the easiest way to get a development instance harmonized with the production instance is to raise a clone request. This is a fairly easy process and can be achieved from within …
Continue reading How to clone a ServiceNow instance