The project: I recently worked on a project where the requirements specified an email address would be used to send from in ServiceNow using the Mail Client– this is easy enough. I then created a return inbound action for the type of reply so external clients could reply to the emails- this was simple too. …
Continue reading ServiceNow inbound action auto response (don’t create a ticket)!Notifications
The requirement My first project as a ServiceNow developer was to implement a solution that would allow admins to send a welcome email to users that informs them how to log into the instance, what their username is and what groups they are a part of. This will save valuable time for admins and hopefully …
Continue reading Project: Setting up a welcome email in ServiceNow