The Problem: I came across a problem this week whereby emails being sent from a supplier and processed by our ServiceNow instance were updating the wrong tickets. After some information gathering it became apparent that the supplier also used ServiceNow! The problem arose because our instance was processing the inbound email and matching the watermark (generated on …
Continue reading Problem – Emails sent from one ServiceNow instance to another (watermark duplicate)Projects
The project: I have been working on a project that requires me to use some fields that are not available to me on my current table- but they do exist on another table! Both the new table I am working on and the table where the fields exist extend the “task” table so it makes …
Continue reading Promoting a field to a new parent table in ServiceNowThe requirement My first project as a ServiceNow developer was to implement a solution that would allow admins to send a welcome email to users that informs them how to log into the instance, what their username is and what groups they are a part of. This will save valuable time for admins and hopefully …
Continue reading Project: Setting up a welcome email in ServiceNowWelcome to service now later!
Continue reading Hi