REST

A recent project I am working on requires the retrieval of comment journal fields from a ticket for use on an external portal. This can be achieved using a direct table level call using the ServiceNow API. I crafted the GET message to look like this: 1https://instancename.service-now.com/api/now/table/sys_journal_field?sysparm_query=element=comments^element_id=SYS_ID_here As you can see the table being called …

Continue reading Retrieving “comments” journals from a ticket using the ServiceNow API