A recent project I am working on requires the retrieval of comment journal fields from a ticket for use on an external portal. This can be achieved using a direct table level call using the ServiceNow API. I crafted the GET message to look like this: 1https://instancename.service-now.com/api/now/table/sys_journal_field?sysparm_query=element=comments^element_id=SYS_ID_here As you can see the table being called …
Continue reading Retrieving “comments” journals from a ticket using the ServiceNow APIREST
I have been scoping out a recent project which requires an SMS message to be sent from ServiceNow, I want to do this from a script rather than a standard notification with SMS enabled, so I decided to use an Outbound REST message to achieve this. First of all I wanted to craft a working REST …
Continue reading Send an SMS from ServiceNow proof of concept (textapp.net)