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ServiceNow have just announced the recent acquisition VendorHawk – a company that carries the claim it is the leader in SaaS Subscription Management. VendorHawk’s offering allows companies to see a complete set of their licenses and software ownership all in one view to give decision more data to create cost plans while monitoring usage and …

Continue reading ServiceNow acquires VendorHawk

A recent project I am working on requires the retrieval of comment journal fields from a ticket for use on an external portal. This can be achieved using a direct table level call using the ServiceNow API. I crafted the GET message to look like this: 1https://instancename.service-now.com/api/now/table/sys_journal_field?sysparm_query=element=comments^element_id=SYS_ID_here As you can see the table being called …

Continue reading Retrieving “comments” journals from a ticket using the ServiceNow API

This is the question I found myself asking a lot when I was first learning ServiceNow development, of course now it is engrained in my daily activity I hardly give it a thought. We all know a business rule is server side and a client scripts is.. you guessed it client! But some areas are …

Continue reading Client or server?